PRESCRIPTIONS:
When requesting a new prescription or refill of a prescription or for questions regarding prior authorizations please allow 48-72 hours for processing.

Please leave the following information on our prescription voicemail line:
1) Patient's name and date of birth
2) The name of the prescribing physician
3) Name of the medication, include strength, directions, and quantity
4) The pharmacy name and phone number of where you would like the prescription called into. Or let us know if you will be picking up the prescription from our office so we can call you when it is ready.
Any missing information will result in a delay of processing your request.

Please note:  If you have not been seen in our office within a year your request for refills will be denied until you are seen.

Prescription phone line: 781-335-9700 option # 3

PRIOR AUTHORIZATIONS:
If your prescription requires a Prior Authorization from your insurance company please follow these steps for processing your request:
1) Call your insurance company listed on your insurance card
2) Have them fax us a Prior Authorization Form to our office with your name, date of birth, and name of the medication on the form.  Our fax number is:  781-335-9709
3) Please call your pharmacy after a few days to find out if your medication has been approved.

Please note: This is the only way this office processes Prior Authorization requests.  Under no curcumstances do we call insurance companies to obtain authorizations.  This process may take up to 5 business days for approval. Any missing information will result in a delay of processing.